How to Manage Support Tickets?

Upon successful login, click Support from the left navigation bar. Doing so takes you to the Manage Tickets screen.

Here, all the support tickets are displayed. Information is tabulated via various columns that include Date, Customer, Topic, Question, Status, and Replies.

To manage topics, click the Manage Topics button.

To filter the grid by topic, click the Filter by Topic button.

To filter the grid based on status, click the Filter by Status button.